ICICI Bank has been at the top of the charts in terms of customer complaints. There are even blogs dedicated to and this has been quite famous among the icici hate group. So far I didnt have any major problem with ICICI Bank till the day I downloaded the following document from them
http://content.icicidirect.com/mailimages/SpecimenOfFilledUpForm.doc.
Thanks to the corporate antivirus, it immediately warned me that the downloaded file had the HTML/Scoati virus. It was really surprising that you cant even trust the contents from such leading banking institutions. On notifying them about the incident, it was stock reply that I got( maybe it is an automated one, who knows:-)).
And well, i didnt try to see if they had rectified the issue in the file. Here is the reply and that is one heck of a mail
“Dear Mr. Sumesh,
We appreciate your feedback on the functioning of our website. We have forwarded this matter to our technical team for investigation.
ICICI Web Trade’s online trading services through Internet depend inter-alia on various systems, applications, hardware, equipment, network and communication lines, exchange links, satellite links etc. You might even face access problems to our website when your internal networks does not perform adequately.
These would include the browser being used by you, the internet service provider used by you. You might also face access problems through a proxy network.
In a technological environment it is not always possible to predict any sudden malfunctions in processes.
However, to minimize such unforeseen malfunctions we do review and take periodical maintenance activity of our systems, hardware etc. Also, as and when any malfunctions are noticed, we take immediate corrective action and try to restore the services as early as possible to minimize the inconvenience to the customers.
Sincerely,
Accounts Manager
ICICI Bank Limited.
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